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18 8 TALKSW I TCH USER GUIDE • NORTH AMERICA
3. Call a technical support specialist at TalkSwitch:
1-866-393-9960 (continental North America) or 613-725-2466
weekdays between 9:00 a.m. and 8:00 p.m. EST.
Please have the following information available when you call:
a) Your e-mail address and telephone number.
b) The serial number located on the bottom of TalkSwitch.
c) Your date of purchase.
d) The number of telephone lines that you have connected
to TalkSwitch.
e) The telephone company services that you are using with TalkSwitch.
f) Your PC’s operating system (e.g. Windows 95, 98, ME, 2000, XP).
- TALKSWITCH 24-CA 1
- TALKSWITCH 48-CA/CVA 1
- Copyright Information 2
- TABLE OF CONTENTS 3
- II TABLE OF CONTENTS 4
- TABLE OF CONTENTS III 5
- IV TABLE OF CONTENTS 6
- TABLE OF CONTENTS V 7
- VI TABLE OF CONTENTS 8
- WHAT’S IN THIS GUIDE? 9
- Single unit installation 10
- Networked units installation 10
- VoIP installation 10
- Connecting devices 10
- GUIDE CONVENTIONS 12
- TALKSWITCH INSTALLATION 13
- 1.3 UNIT FRONT PANEL 14
- 1.4 UNIT BACK PANEL 15
- 1.6 INITIAL CONFIGURATION 20
- 1.7.1 Ethernet connection 21
- 1.7.2 USB Connection 22
- 1.7.3 Serial connection 23
- 1.7.4 Internet connection 24
- Figure 12: Address book 25
- 1.7.5 File connection 26
- 1.8 CONNECTING DEVICES 27
- E1 E2 E3 E4 30
- TalkSwitch Jacks 30
- Incoming Phone Lines 30
- Line Splitter 30
- Extensions 111 and 112 30
- Figure 21: Dedicated fax line 31
- Figure 22: Distinctive ring 32
- 1.9.1.1 Ethernet switch 34
- Figure 27: Memory card 38
- Figure 28: Memory card slot 38
- TALKSWITCH CONFIGURATION 41
- 2.1.1.1 File Menu 42
- 2.1.1.2 View Menu 42
- 2.1.1.3 Tools Menu 43
- 2.1.1.4 Help Menu 43
- Figure 32: Unit tabs 46
- 2.2 SYSTEM INFORMATION 47
- 2.2.2 IP Configuration 49
- 2.2.3 Telephone Lines 52
- Figure 40: Telephone lines 53
- 2.2.4 Line hunt groups 54
- section 60
- 2.2.6 Fax information 61
- 2.2.6.1 Dedicated fax line 62
- Figure 48: Fax information 63
- Figure 49: Telephone lines 63
- Figure 52: Telephone lines 65
- 2.2.7 Local extensions 66
- Figure 55: IP extension 67
- Figure 57: Phone types 69
- 2.2.8 Remote extensions 70
- Figure 58: Remote extensions 71
- 2.2.9 Extension ring groups 73
- Figure 60: Ring groups 74
- 2.2.10 On-Hold/Ringback 75
- Figure 61: Music port 76
- Figure 62: Music on hold 76
- Figure 63: Music file format 78
- Figure 64: Volume adjustment 78
- 2.3 VOICEMAIL 79
- 2.3.2 Voicemail notification 80
- 2.3.2.1 Dialed notification 80
- 2.3.2.3 E-mail notification 83
- 2.3.3 Global Settings 86
- 2.3.3.1 Voicemail manager 88
- Figure 78: Mailbox data 89
- Figure 79: Reset Mailboxes 89
- 2.4 CALL HANDLING 90
- Figure 81: Modes 91
- Figure 82: Holiday mode 91
- 2.4.2 Auto attendant 92
- 2.4.3 Telephone Lines 99
- 2.4.4 VoIP Numbers 101
- 2.4.5 Call Cascade 102
- 2.4.5.1 Local extensions 102
- 2.4.5.2 Remote extensions 105
- If my extension is busy 109
- If I am away from my desk 109
- 2.5 CALL BACK/CALL BRIDGE 110
- anywhere around the world 111
- 70 for disabling the 112
- 2.5.2 Prompted call back 114
- 2.5.3 Call bridge 115
- Figure 103: Hunt group access 116
- 2.6 OPTIONS 117
- Figure 105: Add user 118
- 2.6.2 Audio Controls 119
- 2.6.3 Transfer Options 120
- 2.6.4 Miscellaneous 122
- 2.6.5 Troubleshooting 124
- USING TALKSWITCH 129
- USING AN ANALOG PHONE 130
- 3.2.4.1 Unscreened transfer 132
- 3.2.4.2 Screened transfer 133
- 3.2.6.1 Parking a call 134
- 3.2.8 Using call waiting 136
- 3.2.9 Conference calling 137
- USING AN IP PHONE 138
- 3.3.3 Hold and transfer 140
- 3.3.3.1 Hold 140
- 3.3.3.2 Unscreened transfer 140
- 3.3.3.3 Screened transfer 140
- 3.3.4.1 Parking a caller 142
- IN PARALLEL TO TALKSWITCH 145
- FORWARDING (ANALOG AND IP) 147
- 3.9 MUSIC ON HOLD 154
- 3.10 MODE SWITCHING OPTIONS 155
- to activate mode 1 155
- 3.11.1 Using call bridge 156
- 3.11.2 Using call back 157
- CALL DETAIL RECORD (CDR) 159
- 4.2 RETRIEVING DATA 160
- Figure 114: Log in window 161
- Figure 116: Dowload CDR 161
- Figure 117: CDR web interface 162
- 7. Click Start 163
- 4.3 ANALYZING THE DATA 164
- VOIP INFORMATION 167
- 5.2.2 The router/NAT/firewall 168
- Figure 124: LAN 169
- Support 170
- per location 171
- 5.4 VOIP CONFIGURATION 174
- 5.4.2.1 TalkSwitch Profile 176
- Figure 130: Codec 179
- Figure 131: Registrar entries 180
- 5.4.3 VoIP Numbers 182
- Figure 135: Call handling 185
- 5.5 FAQ 186
- TROUBLESHOOTING AND 193
- SUPPORT 193
- 6.1.2.1 The auto attendant 194
- 6.1.2.2 Music on hold 195
- 6.2 SUPPORT 199
- FUNCTIONS AND COMMANDS 201
- APPENDIX A 191 203
- TALKSWITCH AND TELEPHONE 205
- COMPANY CALLING SERVICES 205
- TALKSWITCH AND POWER 209
- INTERRUPTIONS 209
- SAFETY AND REGULATORY 211
- INFORMATION 211
- APPENDIX D 201 213
- TALKSWITCH ONE-YEAR 215
- WARRANTY AND RETURN 215
- SPECIFICATIONS 219
- Regulatory Approvals 220
- Analog extension interface 220
- Analog trunks 220
- Dimensions (H x W x L) 220
- Weight 24-CA 48-CA 48-CVA 220
- COPYRIGHT AND LICENSING 221
- HOME/OFFICE WIRING GUIDE 225
- Incoming phone lines 227
- Residential building 227
- Using two phone lines 228
- Connecting to phone lines 228
- Using one phone line 228
- To house loops 229
- Incoming phone lines from 229
- To TalkSwitch incoming line 229
- Adding extension block 230
- Connecting to TalkSwitch 231
- GLOSSARY 233
- G L O S S A R Y 223 235
- G L O S S A R Y 225 237
- G L O S S A R Y 227 239
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