Talkswitch 24-CA Bedienungsanleitung Seite 1

ANSWERS WITH INTELLIGENCE®TALKSWITCH USER GUIDETALKSWITCH 24-CATALKSWITCH 48-CA/CVARELEASE 4.0CT.TS005.001102For use inNorth America

VIII TALKSW I T CH USER GUIDE • NORTH AMERICAIf you are installing a single, non-VoIP, TalkSwitch unit, anyone with basic computer skills can use the

88 TA L KSW ITCH USER GUIDE • NORTH AMERICAThe other configuration options are described below. Ring Extensions only (no auto attendant is played)If y

TALKSWITCH CONFIGURATION 892.4.4 VoIP NumbersThis section deals with how VoIP-enabled units handle in

90 TA L KSW ITCH USER GUIDE • NORTH AMERICA2.4.5 Call Cascade2.4.5.1 Local extensionsThe call cascade feature lets you control routing options for eac

TALKSWITCH CONFIGURATION 91Figure 90: Local extension call cascadeIf a call is transferred manually t

92 TA L KSW ITCH USER GUIDE • NORTH AMERICAFor more information on these features, see Using TalkSwitch on page 117. 2. No Answer tab Select the numbe

TALKSWITCH CONFIGURATION 932.4.5.2 Remote extensionsRemote extension call cascade works principally t

94 TA L KSW ITCH USER GUIDE • NORTH AMERICASelect the number of rings and select one of the actions. The action drop-down list is the same as for the

TALKSWITCH CONFIGURATION 952.4.5.3 Extension ring groups call cascade Extension ring groups — ca

96 TA L KSW ITCH USER GUIDE • NORTH AMERICA• go to auto attendant • queue at ring group•play busy tone (example, if a fax machine is at the extension)

TALKSWITCH CONFIGURATION 972.4.5.4 Call cascade examplesIf my extension is busyFigure 93: Example 1

PREFACE IXFINDING THE INFORMATION YOU NEEDThe following user guide functionality helps you find the i

98 TA L KSW ITCH USER GUIDE • NORTH AMERICAIf I don’t want to be disturbed (only local extensions)Figure 96: Example 4 — Do not disturb2.5 CALL BACK

TALKSWITCH CONFIGURATION 992. Let the line ring at least once, but no more than three times and hang

100 TA LKSWITCH USER GUIDE • NORTH AMERICA3. Click the checkbox next to Activate Auto Call Back 1. In the field Number to call back:, enter the call

TALKSWITCH CONFIGURATION 1016. In the field next to Number used to trigger Auto Call Back:, enter the

102 TA LKSWITCH USER GUIDE • NORTH AMERICA2.5.2 Prompted call backPrompted call back works much the same way as auto call back, except that you can

TALKSWITCH CONFIGURATION 103 Accessing and using prompted call back from a telephone 1. Dial your off

104 TA LKSWITCH USER GUIDE • NORTH AMERICAFigure 102: Activating call bridgeHow to use call bridge: 1. Call into the system from any out-of-office t

TALKSWITCH CONFIGURATION 1052.6 OPTIONS2.6.1 PermissionsYou can grant permissions to selected extens

106 TA LKSWITCH USER GUIDE • NORTH AMERICAFigure 105: Add user4. Select a user fron the list or enter the name of the user in the Name: field.5. Ass

TALKSWITCH CONFIGURATION 1072.6.2 Audio Controls This section deals with the adjustment of volume and

X TALKSW I T CH USER GUIDE • NORTH AMERICAGUIDE CONVENTIONSThe TalkSwitch User Guide uses the following text elements and icons as visual aids, making

108 TA LKSWITCH USER GUIDE • NORTH AMERICA2.6.3 Transfer Options This section describes the TalkSwitch actions when calls are transferred manually.

TALKSWITCH CONFIGURATION 109Example: You receive a call on a phone in your home that is not a TalkSwi

110 TA LKSWITCH USER GUIDE • NORTH AMERICA2.6.4 MiscellaneousAll of the following options affect TalkSwitch as a system. Adjust them according to yo

TALKSWITCH CONFIGURATION 111Setting up TalkSwitch behind an existing PBX 1. Connect the PBX extension

112 TA LKSWITCH USER GUIDE • NORTH AMERICAOther options include:• Voicemail Screening (used in a home environment) • Demo with a router (used for de

TALKSWITCH CONFIGURATION 113Transmitted Flash length: This option controls the transmitted flash leng

114 TA LKSWITCH USER GUIDE • NORTH AMERICA1. With the current setting, callers can dial any local extension or remote extension or ring group, as lo

TALKSWITCH CONFIGURATION 115Figure 111: Troubleshooting advancedLine CPC/Disconnect Clear If calls ar

116 TA LKSWITCH USER GUIDE • NORTH AMERICAVoIP Ports IP Signalling Port:The default IP signalling port is 5060. If you need to choose another port,

USING TALKSWITCH 117CHAPTER 3CHAPTER 3: USING TALKSWITCHUSING TALKSWITCH3.1 IN THE OFFICE — RECEIVI

TALKSWITCH INSTALLATION 1CHAPTER 1Chapter 1: TalkSwitch InstallationTALKSWITCH INSTALLATION1.1 TALK

11 8 TALKSW ITCH USER GUIDE • NORTH AMERICAAll these features can be password-protected to avoid unauthorized access.TalkSwitch also provides the opt

USING TALKSWITCH 119Place out-of-office calls from a local extension 1. Press 9 or 81–88 to choose a

12 0 TALKSW ITCH USER GUIDE • NORTH AMERICAYou can intercept a call that is ringing at any other local extension. 1. Pick up your handset.2. At the T

USING TALKSWITCH 121Answer setting, or if the extension is busy, one of the following will happen:3.

12 2 TALKSW ITCH USER GUIDE • NORTH AMERICA4. Press Flash 4 to complete the transfer. Do not hang up to complete the transfer because this disconnect

USING TALKSWITCH 1233.2.6.3 Using call park with the paging optionIf the external paging option is e

12 4 TALKSW ITCH USER GUIDE • NORTH AMERICA“The extension you have reached is currently busy. If you wish to continue holding, please remain on the l

USING TALKSWITCH 125When the dialed local extension is busy, the caller hears ringing or music depen

12 6 TALKSW ITCH USER GUIDE • NORTH AMERICA2. Place the outside caller on hold and dial the number of the other outside party. Dial 9 or another hunt

USING TALKSWITCH 127Place out-of-office calls from a local extension1. Dial 9 or 81–88 to choose a h

2 TALKSW ITCH USER GUIDE • NORTH AMERICA1.2 CONFIGURATION SOFTWARE SYSTEM REQUIREMENTS • PC running Windows XP/2000• 160 MB free hard disk space• 25

12 8 TALKSW ITCH USER GUIDE • NORTH AMERICA5. To connect to the second caller, press Dial, Send or depending on your phone. 6. Once you are finished

USING TALKSWITCH 1291. Press Transfer or xfer to put the caller on hold. 2. Dial the appropriate ext

13 0 TALKSW ITCH USER GUIDE • NORTH AMERICA3.3.4 Call park — Parking and retrieving callers Call park is a feature for placing a call on hold and the

USING TALKSWITCH 131on analog and IP phones except for the slight differences outlined in the next p

13 2 TALKSW ITCH USER GUIDE • NORTH AMERICA2. Press Conf or Hold to place the outside caller on hold. Dial the local extension you wish to conference

USING TALKSWITCH 133Example: You have 3 branch locations (New York, Miami, San Jose), all with TalkS

13 4 TALKSW ITCH USER GUIDE • NORTH AMERICA . After you hear 2 beeps, dial the extension and hang up. You cannot announce a caller to the transferre

USING TALKSWITCH 135If your modem has problems dialing out, use a comma (,) to create a 2 second pau

13 6 TALKSW ITCH USER GUIDE • NORTH AMERICA3.7.2 Transferring calls from a remote extensionYou can forward calls to a remote extension without using

USING TALKSWITCH 137forward, you have a call from...” and plays the recording of the caller’s name.

TALKSWITCH INSTALLATION 31.4 UNIT BACK PANELFigure 2: TalkSwitch 24-CAFigure 3: TalkSwitch 48-CA/CVA

13 8 TALKSW ITCH USER GUIDE • NORTH AMERICAReceiving callsOnce the phone or gateway is registered with the TalkSwitch IP server, calls are received d

USING TALKSWITCH 139Callers can reach voice mailboxes, call cascade, be transferred from a local ext

14 0 TALKSW ITCH USER GUIDE • NORTH AMERICAWhen a new message is left in a local extension mailbox, TalkSwitch plays a stutter dial tone when the han

USING TALKSWITCH 141default greeting is: “The extension you have reached is unavailable at this time

14 2 TALKSW ITCH USER GUIDE • NORTH AMERICATo record an announcement, access a voice mailbox and select option 2 to change greeting options as descri

USING TALKSWITCH 1433.10 MODE SWITCHING OPTIONSManual mode switchingUse telephone keypad commands a

14 4 TALKSW ITCH USER GUIDE • NORTH AMERICA3.11 OUT OF THE OFFICE — MAKING CALLS WITH CALL BACK AND CALL BRIDGEWorking together, call back and call

USING TALKSWITCH 145The call bridge telephone number you dial can be local, long-distance, toll free

14 6 TALKSW ITCH USER GUIDE • NORTH AMERICA2. Using auto call back activation from your out-of-office location: a) Dial one of the call back telephon

C A L L D E T A I L R E C O R D ( C D R ) L O G G I N G 1 4 7 CHAPTER 4CHAPTER 4: CALL DETAI

4 TALKSW ITCH USER GUIDE • NORTH AMERICAConnectors PurposeMUSIC The music connector is a 1/8" (3.5mm) phono jack used as an audio input for the

148 TALKSWITCH USER GUIDE • NORTH AMERICA4. File -> Save to TalkSwitchFigure 113: Save settingsWhen storing the CDR to a file on TalkSwitch, approx

CALL DETAIL RECORD (CDR) LOGGING 149Figure 114: Log in window3. Click on the link Call Detail Record (CDR) Management.Figure 115: Initial CDR web inte

150 TALKSWITCH USER GUIDE • NORTH AMERICAFigure 117: CDR web interface4.2.2 Serial interface — Real-time to Serial Port In order to capture the data

CALL DETAIL RECORD (CDR) LOGGING 151Figure 119: Connecting...4. Set the bits per second to 57600 and click OK. All other values can be left at their d

152 TALKSWITCH USER GUIDE • NORTH AMERICA4.3 ANALYZING THE DATAThe data can be viewed either through the web interface or downloaded into a spreadshe

CALL DETAIL RECORD (CDR) LOGGING 1536. Duration — This column indicates the total time the call was in this state/event.7. Connection — This column in

154 TALKSWITCH USER GUIDE • NORTH AMERICA13. PIN or User Code — This column shows the user’s access code to dial out using a specific carrier.The data

VOIP INFORMATION 155CHAPTER 5CHAPTER 5: VOIP INFORMATIONVOIP INFORMATION5.1 INTRODUCTION TO VOIPTal

156 TALKSWITCH USER GUIDE • NORTH AMERICA5.2 OPTIMIZING YOUR IP NETWORK FOR VOIP5.2.1 The broadband connect

VOIP INFORMATION 157In a typical small office environment, there are several computers connected to a

TALKSWITCH INSTALLATION 51.5 INSTALLING THE CONFIGURATION SOFTWARE1.5.1 Installing the software for

158 TALKSWITCH USER GUIDE • NORTH AMERICAnetwork. ‘Lite’ broadband connections are not suitable for simultan

VOIP INFORMATION 159Prioritize your voice trafficIf your Internet connection is shared between comput

160 TALKSWITCH USER GUIDE • NORTH AMERICAFigure 125: Multi-location network with VoIP calling5.3.2 Select wh

VOIP INFORMATION 161If you do not have a static IP address, you can obtain a Fully Qualified Domain N

162 TALKSWITCH USER GUIDE • NORTH AMERICAFigure 126: TalkSwitch network configuration5.4 VOIP CONFIGURATION

VOIP INFORMATION 163correct IP information. Click Use the following IP and DNS information to ‘lock i

164 TALKSWITCH USER GUIDE • NORTH AMERICA2. If this TalkSwitch system will act as the SIP server for a netwo

VOIP INFORMATION 165TalkSwitch Profile tabUse this tab to configure a TalkSwitch VoIP network.TalkSwi

166 TALKSWITCH USER GUIDE • NORTH AMERICAOutbound Proxy:If TalkSwitch is being provisioned with a VoIP servi

VOIP INFORMATION 167Maximum number of VoIP lines for outgoing calls:The maximum number of VoIP number

6 TALKSW ITCH USER GUIDE • NORTH AMERICA3. After the update is downloaded, click Yes in the dialog box to install the update. See Figure 3. You can i

168 TALKSWITCH USER GUIDE • NORTH AMERICAFigure 131: Registrar entriesView Registration Status (button)Click

VOIP INFORMATION 169Information in those documents should be used instead of this guide. If there is

170 TALKSWITCH USER GUIDE • NORTH AMERICARealm/Domain:Enter the realm/domain (if required) associated with t

VOIP INFORMATION 1713. Ensure that you have at least one line hunt group configured (i.e. 88) to Line

172 TALKSWITCH USER GUIDE • NORTH AMERICAkeep track of all phone numbers assigned to each location to preven

VOIP INFORMATION 173• For Play auto attendant, select which auto attendant to play (for example, 1),

174 TALKSWITCH USER GUIDE • NORTH AMERICA4. Enter the User/Account information and Password for this particu

VOIP INFORMATION 175can support. Good quality VoIP is not possible over a dial-up modem connection.•

176 TALKSWITCH USER GUIDE • NORTH AMERICAThe IETF’s philosophy is simplicity: specify only what you need to

VOIP INFORMATION 177address, it will not work. Instead, you must provide your real/public IP address.

TALKSWITCH INSTALLATION 7Write down the software number. Go to the TalkSwitch website at www.talkswit

178 TALKSWITCH USER GUIDE • NORTH AMERICAWhen you first set up your VoIP device (TalkSwitch 48-CVA unit, gat

VOIP INFORMATION 179TalkSwitch has the technology that helps keep this information up to date so that

180 TALKSWITCH USER GUIDE • NORTH AMERICA5.6 VOIP NETWORK ADMINISTRATION FORMUse this form to keep track of

TROUBLESHOOTING AND SUPPORT 181CHAPTER 6TROUBLESHOOTING AND SUPPORT 6.1 TROUBLESHOOTINGSolutions to the following problems are described in this cha

18 2 TALKSW I TCH USER GUIDE • NORTH AMERICA2. You cannot configure TalkSwitch using touchtone keypad commands while the TalkSwitch configuration soft

TROUBLESHOOTING AND SUPPORT 183The auto attendant is transferring calls to the wrong extension.• Check if the extension jacks of your devices (pho

18 4 TALKSW I TCH USER GUIDE • NORTH AMERICAI’m unable to place intercom calls from a local extension.• If the local extension has been set up for Dir

TROUBLESHOOTING AND SUPPORT 185My PC (internal or external) modem cannot dial out.• If Direct Line Access to telephone lines is not enabled on the

18 6 TALKSW I TCH USER GUIDE • NORTH AMERICAassigned. Follow the instructions. You can dial 00 to check the unit ID of the unit you are connected

TROUBLESHOOTING AND SUPPORT 187Problems that may occur with VoIPI hear a re-order tone when I try to dial a VoIP location.• Confirm the number dia

Copyright InformationTalkSwitch Copyright 2006 — All Rights Reserved.TalkSwitch is a division of Centrepoint Technologies Inc.TalkSwitch and Appello®

8 TALKSW ITCH USER GUIDE • NORTH AMERICAStep 3 — Updating the firmwareThe last step is to update the firmware. Make sure your TalkSwitch is connected

18 8 TALKSW I TCH USER GUIDE • NORTH AMERICA3. Call a technical support specialist at TalkSwitch: 1-866-393-9960 (continental North America) or 613-72

APPENDIX A 189About functions and commandsThe following tables list numbers, functions and commands you can enter. The first part lists all the poss

19 0 TALKSW I TCH USER GUIDE • NORTH AMERICAFunctions you can access from local extensionsKeys Function performedFlash/Hold If you are connected to a

APPENDIX A 191 510 Parks a call automatically in the first available parking spot, starting at 500. Press Flash/Hold and 510 to place a caller i

19 2 TALKSW I TCH USER GUIDE • NORTH AMERICAFunctions you can access from outside phonesThe list below shows the digits you can dial after the auto at

APPENDIX B 193Many of the calling services offered by your local telephone company ar

194 TALKSWITCH USER GUIDE • NORTH AMERICAThe TalkSwitch distinctive ring call routing features can be used in a number of ways: • Routing fax/modem c

APPENDIX B 195group, regardless of the starting point. (It will only circle onc

APPENDIX C 197TalkSwitch settings and configurationsIn the event of a power failure,

TALKSWITCH INSTALLATION 9If you connect TalkSwitch to your phone system, it will do the following:• A

APPENDIX D 199Safety precautionsBefore using TalkSwitch, please review and ensure the following safety instructions are adhered to:1. Read, follow a

20 0 TALKSW I TCH USER GUIDE • NORTH AMERICA7. Damage requiring service — Do not attempt to service the TalkSwitch yourself. Unplug TalkSwitch and ref

APPENDIX D 201ACTA TIA/EIA/IS-968A, FCC Part 68 and IC CS-03Notice: The Industry Canada label identifies certified equipment. This certification m

20 2 TALKSW I TCH USER GUIDE • NORTH AMERICAServiceIf you are experiencing difficulty with your Model: CT-TS001.1 telephone equipment, please contact

APPENDIX E 203TalkSwitch, a division of Centrepoint Technologies Inc. (“TalkSwitch”)

204 TALKSWITCH USER GUIDE • NORTH AMERICATalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective p

APPENDIX E 205To obtain warranty service, products must be sent to your reseller

APPENDIX F 207VoIP features (models with VoIP trunks only)• Embedded SIP server and us

10 TALKSW ITCH USER GUIDE • NORTH AMERICA1. Connect TalkSwitch to your hub or switch using the supplied Ethernet cable and connect your PC to the hub

208 TALKSWITCH USER GUIDE • NORTH AMERICARegulatory ApprovalsACTA TIA/EIA/IS-968A and FCC Part 68, Industry Canada CS-03,FCC Part 15B, Industry Canad

APPENDIX G 209TalkSwitch copyright © 2006 — All Rights reserved.TalkSwitch is a divi

210 TALKSWITCH USER GUIDE • NORTH AMERICA• Redistributions of source code must retain the above copyright notice, this list of conditions and the fol

APPENDIX G 211D) Copyright © 1991-1992, RSA Data Security, Inc. Created 1991. Al

APPENDIX H 213Basic residential phone wiringLooped wiringLoop wiring is common in mo

214 TALKSWITCH USER GUIDE • NORTH AMERICADepending on how the jack is wired, the phone can be plugged into Line 1, Line 2, or both.Single-line wiring

APPENDIX H 215Home and home office wiring options prior to adding TalkSwitchAll

216 TALKSWITCH USER GUIDE • NORTH AMERICAConnecting to phone linesUsing one phone linesingle-line phone cord — 2 pinsUsing two phone lineswall jack t

APPENDIX H 217OPTION 2 — TalkSwitch controls incoming lines and phonesAdvantages

TALKSWITCH INSTALLATION 113. Double-click the TalkSwitch icon on your desktop to open the configurati

218 TALKSWITCH USER GUIDE • NORTH AMERICA1. Add an extension block next to the previous demarcation point.2. Take the previous house loop wiring and

APPENDIX H 219DE111 112 113114 114114Connecting to TalkSwitchLANMUSIC PAE1 E2 E3

220 TALKSWITCH USER GUIDE • NORTH AMERICA1. Use dual-line phone cable to connect from the demarcation point to TalkSwitch. You will need to purchase

GLOSSARY 221 Star/asterisk signThe character at the bottom left of your touchtone telephone number pad. Number/pound signThe character at the bottom r

222 TALKSWITCH USER GUIDE • NORTH AMERICAincoming call on a telephone line that is already in use. Call waiting allows you to toggle from one caller t

G L O S S A R Y 223digital signals for data storage or transmission over digital lines. The digital signal is converted back to analog waves that you

224 TALKSWITCH USER GUIDE • NORTH AMERICAIconA small picture representing a program, an action or a feature in the configuration software. When you cl

G L O S S A R Y 225Line 1, 2, 3, or 4A jack or plug-in on the back panel of TalkSwitch which can accept an RJ-11 plug from a telephone line or PBX sys

226 TALKSWITCH USER GUIDE • NORTH AMERICAPromptRecorded instructions played to a caller by TalkSwitch. Prompts are also used to provide instructions w

G L O S S A R Y 227SIPSession Initiation Protocol. A signaling protocol, developed by the Internet engineering task force (IETF). SIP server A server

12 TALKSW ITCH USER GUIDE • NORTH AMERICA3. Double-click the TalkSwitch icon on your desktop to open the configuration software. The dialog box below

INDEX 229AAdministrationsystem password 35Announcementsconfiguring 67,

230 TALKSWITCH USER GUIDE • NORTH AMERICACall transferconfiguring transfer options 108from a remote extension 60from an analog extension 120same line

INDEX 231LLine hunt groups 42Local area network 157connecting 9IP configu

TALKSWITCH INSTALLATION 13Figure 11: Internet connection3. In the Address field of the Internet IP Co

14 TALKSW ITCH USER GUIDE • NORTH AMERICA1.7.5 File connectionYou can load the latest configuration file saved on a PC to make edits and save it agai

TALKSWITCH INSTALLATION 15Restore Firmware (button)This button is available as an alternate method to

16 TALKSW ITCH USER GUIDE • NORTH AMERICA1.8.1 Connecting incoming telephone lines 1. Choose a convenient wall jack to attach to your TalkSwitch and

TALKSWITCH INSTALLATION 171.8.2.1 Connecting a regular single-line telephoneThis is the basic, simple

TABLE OF CONTENTS ITABLE OF CONTENTSPREFACEWhat’s in this guide? . . . . . . . . .

18 TALKSW ITCH USER GUIDE • NORTH AMERICAFigure 19: Dual-line telephone on splitterTalkSwitch extensions 111 and 112 are connected to a dual-line pho

TALKSWITCH INSTALLATION 191.8.2.6 Connecting fax machines TalkSwitch provides you with three options

20 TALKSW ITCH USER GUIDE • NORTH AMERICAHere’s how the TalkSwitch handles incoming calls: Figure 22: Distinctive ringAdvantages: This option does

TALKSWITCH INSTALLATION 21Options 2 and 3 require settings to be programmed into the unit using the c

22 TALKSW ITCH USER GUIDE • NORTH AMERICA1.9.1.1 Ethernet switchA switch provides direct communication between units, thus keeping the voice-over-LAN

TALKSWITCH INSTALLATION 231.9.3 Setting or changing the unit IDUnits are shipped from the manufacture

24 TALKSW ITCH USER GUIDE • NORTH AMERICAFigure 25: Examples of three-digit identifiers1.9.5 Keep track of the lines and extensionsTo keep track of t

TALKSWITCH INSTALLATION 25Figure 26: System Information window1.9.6 Optimizing the system for network

26 TALKSW ITCH USER GUIDE • NORTH AMERICAcompletely filled with voicemail messages, new messages will not be stored on other units. The system cannot

TALKSWITCH INSTALLATION 271.11 UPGRADING TALKSWITCH UNITSAs your business grows, your TalkSwitch uni

II TABLE OF CONTENTS1.8.1 Connecting incoming telephone lines . . . . . . . . . . . . . . . . . . . . . . . . . 161.8.2 Connecting local extension te

28 TALKSW ITCH USER GUIDE • NORTH AMERICALine 1, 2, 3 and 4 lights flashing simultaneously: The firmware needs to be updated or reloaded. Ensure that

TALKSWITCH CONFIGURATION 29CHAPTER 2CHAPTER 2: TALKSWITCH CONFIGURATIONTALKSWITCH CONFIGURATION2.1

30 TA L KSW ITCH USER GUIDE • NORTH AMERICAThe numbers in Figure 30 are explained below. 2.1.1.1 File Menu 2.1.1.2 View Menu 1. Menu items.2. Co

TALKSWITCH CONFIGURATION 312.1.1.3 Tools Menu2.1.1.4 Help Menu Memory Usage Voicemail: Displays a di

32 TA L KSW ITCH USER GUIDE • NORTH AMERICA2.1.1.5 Configuration navigationThe configuration navigation organizes all the configuration topics within

TALKSWITCH CONFIGURATION 33Figure 31: Configuration navigation2.1.2 Special considerations when conn

34 TA L KSW ITCH USER GUIDE • NORTH AMERICAExample: If you have two 48-CA units connected on the same LAN, the system can support 8 PSTN lines, 16 loc

TALKSWITCH CONFIGURATION 352.2 SYSTEM INFORMATION 2.2.1 Administration For security reasons, we re

36 TA L KSW ITCH USER GUIDE • NORTH AMERICA3. Enter a system password in the System Password field. It has to be a 4- to 8-character numeric password,

TALKSWITCH CONFIGURATION 37Figure 35: Password dialog box.3. After entering, changing or deleting a p

TABLE OF CONTENTS III2.2.9 Extension ring groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612.2.10 On-Hold/Ringba

38 TA L KSW ITCH USER GUIDE • NORTH AMERICAFigure 37: Automatic IP configuration2. To configure the IP information manually, select Use the following

TALKSWITCH CONFIGURATION 39Unit IP Address: Assign an available static IP address to each unit (1-4).

40 TA L KSW ITCH USER GUIDE • NORTH AMERICAPublic WAN IP address-checker server name:For the public IP address type dynamic, this entry shows the curr

TALKSWITCH CONFIGURATION 41Figure 40: Telephone linesIn the Phone numbers section Enter the main

42 TA L KSW ITCH USER GUIDE • NORTH AMERICAthis service as an option for bridging calls to external numbers when you call into a unit from outside. If

TALKSWITCH CONFIGURATION 43and by call bridge. Each hunt group can support several line choices and a

44 TA L KSW ITCH USER GUIDE • NORTH AMERICAFigure 42: Hunt lines on same unit first2.2.5 Automatic Route Selection and Toll RestrictionWhat is Automat

TALKSWITCH CONFIGURATION 45• Identify which telephone lines and VoIP trunks are connected to differen

46 TA L KSW ITCH USER GUIDE • NORTH AMERICA1. Enter the leading digits you wish to route or block in the Leading Digits field.2. Select the desired Ac

TALKSWITCH CONFIGURATION 47• If you dial 9 followed by 1, a 3-digit area code and a 7-digit number, y

IV TABLE OF CONTENTS3.1.2 Receiving calls without the auto attendant . . . . . . . . . . . . . . . . . . . . 1183.2 In the Office — Making and receiv

48 TA L KSW ITCH USER GUIDE • NORTH AMERICAFigure 46: Outgoing call optionsPassword Protection We recommend that the administrator password protection

TALKSWITCH CONFIGURATION 49Automatic Route Selection Examples 2.2.6 Fax information TalkSwit

50 TA L KSW ITCH USER GUIDE • NORTH AMERICADisadvantages: You only have one line and can only handle one call at a time. The phone company may charge

TALKSWITCH CONFIGURATION 515. Save settings to TalkSwitch.Example: If your fax machine is connected t

52 TA L KSW ITCH USER GUIDE • NORTH AMERICA2.2.6.2 Distinctive ring fax detection A single telephone line can have two assigned numbers with a differ

TALKSWITCH CONFIGURATION 534. In the Phone numbers section beside Main number, enter the telephone nu

54 TA L KSW ITCH USER GUIDE • NORTH AMERICA4. In the drop-down menu next to If a fax call is detected:, select go to local extension and select 118 (1

TALKSWITCH CONFIGURATION 55Configuring a local extension for use with a IP phone 1. Open the configur

56 TA L KSW ITCH USER GUIDE • NORTH AMERICAFor VoIP calls, use: [this number]Select the number you want to display at the remote location when VoIP ca

TALKSWITCH CONFIGURATION 57Other phones may work with the system, but not all the features may be sup

TABLE OF CONTENTS V3.7.4 Calls over VoIP with IP phones and Gateways . . . . . . . . . . . . . . . . . . 1373.8 Using the voicemail system . . . . .

58 TA L KSW ITCH USER GUIDE • NORTH AMERICAHunt Group Access... (button) You can permit or restrict specific hunt group access to the extension. Click

TALKSWITCH CONFIGURATION 598. If you have a 3-Way Calling or Transfer and Clear service from the phon

60 TA L KSW ITCH USER GUIDE • NORTH AMERICAoptions in Call Handling -> Remote Extensions in the drop-down list under the Answered tab. Forw

TALKSWITCH CONFIGURATION 61Figure 59: Remote extensions2.2.9 Extension ring groupsAn extension ring g

62 TA L KSW ITCH USER GUIDE • NORTH AMERICA6. In the Set Ring Group window, choose the local extensions you want to ring in unison.7. Select a Ring pa

TALKSWITCH CONFIGURATION 63Forwarding calls to a ring group • Manually from a local extension: • Fro

64 TA L KSW ITCH USER GUIDE • NORTH AMERICAFigure 61: Music port You can use separate audio sources for each unit.2. Once the audio source(s) is (are)

TALKSWITCH CONFIGURATION 65On-Hold SettingsThere are three options when callers are placed on hold: 1

66 TA L KSW ITCH USER GUIDE • NORTH AMERICAFigure 63: Music file format5. If you clicked Yes, the Load Audio File window displays. Browse to the locat

TALKSWITCH CONFIGURATION 672.3 VOICEMAILThis section deals with the internal voicemail system includ

VI TABLE OF CONTENTS5.5 FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1745.

68 TA L KSW ITCH USER GUIDE • NORTH AMERICAFigure 65: Mailbox and mode configuration Load Greeting (button)You can load a pre-recorded voicemail gree

TALKSWITCH CONFIGURATION 692. Enter the remote phone number as it would normally be dialed from where

70 TA L KSW ITCH USER GUIDE • NORTH AMERICAThis option is useful for cell phones where the cell phone company plays a “subscriber not available” messa

TALKSWITCH CONFIGURATION 712.3.2.2 Message waiting light You can set a message waiting light to indi

72 TA L KSW ITCH USER GUIDE • NORTH AMERICAExample 1: 1 unit: 8 local extensions (can be a combination of analog and IP), 10 remote extensions and 10

TALKSWITCH CONFIGURATION 73To add an e-mail address:1. Click Add. 2. Enter the name of the recipient

74 TA L KSW ITCH USER GUIDE • NORTH AMERICAMake sure you configure the E-mail Server Settings under Voicemail -> Global Settings. For more informat

TALKSWITCH CONFIGURATION 752. Enter the name of your Outgoing e-mail server (SMTP). Example: mail.mym

76 TA L KSW ITCH USER GUIDE • NORTH AMERICAGlobal Message Waiting IndicatorClick the checkbox next to Global Message Waiting Indicator if you would li

TALKSWITCH CONFIGURATION 77Figure 78: Mailbox dataReset Mailboxes (button)All greetings, messages and

PREFACE VIIPREFACEWHAT’S IN THIS GUIDE?The TalkSwitch User Guide contains all the information you ne

78 TA L KSW ITCH USER GUIDE • NORTH AMERICAFigure 80: Delete the password of a voice mailbox4. Click OK.2.4 CALL HANDLING2.4.1 ModesYou may want the

TALKSWITCH CONFIGURATION 79Figure 81: ModesTo set holiday mode:3. Click the checkbox next to Enable H

80 TA L KSW ITCH USER GUIDE • NORTH AMERICAYou can choose how incoming calls to any TalkSwitch extension are routed during Holiday Mode. Use the menu

TALKSWITCH CONFIGURATION 81Figure 83: Configuring auto attendant 5. Callers who don‘t have a touchton

82 TA L KSW ITCH USER GUIDE • NORTH AMERICA2.4.2.2 Record, play or erase auto attendant messagesYou can record an auto attendant from any local extens

TALKSWITCH CONFIGURATION 83Load Auto Attendant (button) Click this button to display a dialog box wi

84 TA L KSW ITCH USER GUIDE • NORTH AMERICAFigure 87: View auto attendant time usage2.4.2.3 Select routing options for each auto attendantThe caller

TALKSWITCH CONFIGURATION 852.4.2.4 Automatic fax detection If a fax call is detected then:TalkSwitch

86 TA L KSW ITCH USER GUIDE • NORTH AMERICAIf you do not want to use fax detection, have the unit perform no action.If you want automatic fax detectio

TALKSWITCH CONFIGURATION 872.4.3 Telephone Lines This section describes how TalkSwitch handles incomi